Current Openings
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workTeam Leader
Company Overview:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we now have over 350 outlets all over India, delivering happiness across 500+ cities. We also have an international presence in UAE, Singapore, Qatar, and Kuwait, with further plans for quick expansion.
Job Overview:
We are seeking an experienced Team Lead to oversee a team of customer service representatives, ensuring efficient operations and excellent customer experiences. This role involves monitoring performance, handling escalations, coaching team members, and optimizing processes to meet service targets. The Team Lead collaborates with other departments, ensures policy compliance, and drives continuous improvement.
Job Details:
- Managing Team Activities: Oversee the day-to-day activities of the team to ensure smooth operations.
- Motivating the Team: Inspire and motivate the team to achieve organizational goals.
- Developing Timelines: Create and implement timelines to achieve targets effectively.
- Delegating Tasks: Assign tasks to team members based on their strengths and expertise.
- Training and Development: Conduct training sessions to maximize team members' potential and improve their confidence, product knowledge, and communication skills.
- Performance Reviews: Conduct quarterly performance reviews to assess team members' progress and provide feedback.
- Contributing to Growth: Play a key role in the company's growth by leading a successful team.
- Creating a Positive Environment: Foster a pleasant working environment that inspires the team and enhances productivity.
Desired Skills:
- Minimum of 1.5 years of experience as a Team Leader (on paper).
- Proficiency in handling reports such as Shrinkage, Attrition, Quality, SLA, NPS, AHT, and CSAT.
- Excellent communication skills.
- Experience in team handling, preferably from a BPO background.
- Strong people management skills.
- Experience managing a team of 15 to 20 FTEs.
If interested, please share your resume to careers@fnp.com
Apply Now -
workAssociate Product Manager/Product Manager
Company Overview:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we now have over 350 outlets all over India, delivering happiness across 500+ cities. We also have an international presence in UAE, Singapore, Qatar, and Kuwait, with further plans for quick expansion.
Job Overview:
As an Associate Product Manager/Product Manager, you will be part of the Ecommerce division of FNP India, FNP UAE, and FNP Singapore. The ideal candidate will enhance the customer journey after the purchase, focusing on loyalty and customer engagement.
Job Details:
- Strategy and Execution: Drive the strategy and execution of post-purchase and order fulfillment initiatives to enhance customer satisfaction and retention.
- Innovative Solutions: Develop and implement innovative solutions for the order fulfillment journey, ensuring seamless and efficient processes.
- Project Leadership: Lead projects aimed at improving customer engagement and loyalty, leveraging data-driven insights to enhance the overall customer experience.
- Cross-functional Collaboration: Collaborate with technology, operations, and marketing teams to ensure alignment and successful delivery of product goals.
- Feature Prioritization: Identify and prioritize product features and enhancements based on customer feedback, business goals, and market trends.
- KPI Monitoring: Monitor and analyze key performance indicators (KPIs) to measure the success of post-purchase initiatives and identify areas for improvement.
- Industry Trends: Stay updated on industry trends and best practices related to order fulfillment and customer engagement, bringing fresh ideas and insights to the team.
Desired qualifications include a Bachelor's degree/PGDBM in a relevant field; advanced degrees or certifications in product management are a plus. Proven experience in managing post-purchase and order fulfillment stages within companies that have in-house technology or captive centers is required.
If your skills match, please share your resume to careers@fnp.com
Apply Now -
workManager Business Intelligence
Company Overview:
Ferns N Petals is a leading online platform for gifting solutions, offering a wide range of products including flowers, cakes, plants, personalized gifts, and gift hampers. With a legacy of providing heartfelt gifting experiences, we thrive on innovation, efficiency, and a deep understanding of local markets.
Job Overview:
We are looking for an experienced Manager - Business Intelligence to oversee our BI initiatives within FNP. This role requires a strategic thinker with excellent leadership skills and a proven track record in driving data-driven decision-making across the organization.
Job Details:
- Lead and Manage BI Operations: Provide leadership to the BI team, guiding the development and implementation of robust analytics and reporting strategies. Ensure efficient delivery of BI solutions and oversee the performance and reliability of the BI system.
- Strategic Data Analysis: Collaborate with cross-functional teams to identify business needs and define key performance indicators (KPIs). Translate business requirements into technical specifications for BI tools.
- Develop BI Solutions: Design and develop BI dashboards, reports, and analytics products that provide real-time insights into business performance, supporting operational and strategic decision-making.
- Technology and Tool Management: Evaluate and implement cutting-edge BI tools and methodologies to improve data accessibility and reporting capabilities.
- Cross-Functional Collaboration: Act as a BI subject matter expert, providing insights and analytics that drive business value while facilitating training sessions for cross-functional teams.
- Team Mentoring: Mentor and develop a team of BI analysts, fostering a culture of continuous learning and improvement within the team.
- Performance Tracking and Reporting: Monitor the success of BI initiatives, ensuring stakeholders benefit from actionable insights and timely reporting.
Required qualifications include a Bachelor's degree in Business Administration, Analytics, or a related field; an MBA is preferred. Candidates should have 5-8 years of experience in BI and Data Analytics, with proven experience using BI tools like Power BI, Tableau, or similar platforms.
If your skills match, please share your resume to careers@fnp.com
Apply Now -
workAssistant Manager/Deputy Manager Payroll
Company Overview:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we now have over 350 outlets all over India, delivering happiness across 500+ cities. We also have an international presence in UAE, Singapore, Qatar, and Kuwait, with further plans for quick expansion.
Job Overview:
We are seeking an adept Assistant Manager/Deputy Manager Payroll with extensive experience in managing payroll functions across India, APAC, and EMEA regions. The ideal candidate will possess a deep understanding of payroll processes, compliance, and full and final settlement (FNP) procedures in multi-country settings.
Job Details:
- Multi-Country Payroll Management: Oversee end-to-end payroll processing for India, APAC, and EMEA, ensuring accurate and timely execution, including data validation, calculations, and disbursement.
- Full and Final Settlements (FNF): Manage and administer FNP processes for employees exiting the organization across multiple regions, ensuring adherence to legal and company policies.
- Compliance and Regulations: Stay updated with local payroll regulations and ensure operations align with statutory and legal requirements in all relevant countries.
- System Management and Integration: Collaborate with the HRIS team to manage payroll systems, conduct regular audits, and maintain data accuracy for FNP processes.
- Vendor Management: Liaise with payroll service providers and monitor service level agreements (SLAs) related to FNP execution.
- Reporting and Analysis: Generate and analyze payroll reports focusing on FNP-related insights and provide recommendations for process improvements.
- Employee Support and Communication: Address employee inquiries related to payroll and conduct training sessions to educate employees on FNP and related matters.
Desired qualifications include a Bachelor's degree in HR, Finance, Business Administration, or a related field; a Master's degree is preferred. Candidates should have 4-10 years of progressive experience in payroll management, emphasizing FNP across multiple regions.
If your skills match, please share your resume to careers@fnp.com
Apply Now -
workSenior Manager Corporate Sales
Company Overview:
Ferns N Petals (FNP) is a leader in the corporate gifting sector, providing innovative gifting solutions to corporate clients. With a commitment to quality and customer satisfaction, we aim to enhance the gifting experience for businesses across India and beyond.
Job Overview:
As the Senior Manager: Corporate Sales in the Corporate Gifting department, you will be responsible for developing and executing strategic sales initiatives to maximize revenue growth and market share. You will lead a team of sales professionals and collaborate with internal departments to ensure successful delivery of gifting solutions.
Key Responsibilities:
- Strategic Planning: Develop and implement comprehensive sales strategies to penetrate the corporate gifting market. Identify new business opportunities, market trends, and competitor activities to maintain a competitive edge.
- Sales and Business Development: Target potential corporate clients with compelling sales presentations and proposals. Negotiate terms and close deals, adhering to company pricing guidelines.
- Client Relationship Management: Build and maintain strong relationships with key corporate clients, understanding their gifting needs and providing tailored solutions.
- Performance Monitoring and Reporting: Monitor sales performance against targets and prepare regular reports detailing sales achievements and market insights for management review.
- Collaboration and Coordination: Work closely with internal departments to ensure smooth order processing and delivery. Collaborate with the marketing team to develop promotional campaigns and sales collateral.
Qualifications include a Bachelor's degree in Business, Marketing, or a related field; an MBA is preferred. Candidates should have 6-10 years of proven experience in corporate sales, particularly in corporate gifting or related fields.
If your skills match, please share your resume to careers@fnp.com
Apply Now -
workKey Account Manager : Corporate Sales
Company Overview:
FNP (Ferns N Petals) is India's largest gifting brand, known for its wide range of products, including flowers,plants, cakes, and personalized gifts. We cater to both B2B and B2C clients, delivering exceptional gifting experiences.
Job Overview:
Job Overview: As a Key Account Manager - Sales and Business Development, you will be responsible for managing key corporate clients while also exploring and securing new business opportunities in the Bangalore region.
Your primary objective will be to drive revenue growth, establish strong client relationships, and contribute to the expansion of Ferns N Petals' market presence
Job Details:
- New Business Acquisition: Identify and target potential clients in the corporate sector, pitch FNP's products and services, and convert leads into valuable accounts to achieve sales targets.
- Sales and Revenue Generation: Develop and implement sales strategies to achieve revenue goals, upselling and cross-selling where relevant to maximize business opportunities.
- Market Research and Analysis: Stay abreast of industry trends, competitor activities, and market dynamics to identify new business prospects and provide strategic insights to the management.
- Proposal Development: Make compelling and customized proposals for clients, showcasing FNP's range of products and services that align with their business requirements.
- Sales Reporting and Forecasting: Maintain accurate sales records, prepare regular reports, and forecast sales figures to aid in effective decision-making and planning.
- Customer Relationship Management: Address client inquiries promptly, resolve any issues, and provide exceptional customer service to maintain high levels of client satisfaction.
- Team Collaboration: Work closely with cross-functional teams such as Marketing, Operations, and Product Development to deliver comprehensive solutions and ensure a seamless customer experience.
Please send us your CV at careers@fnp.com
Apply Now -
work Head Procurement
Role Overview:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we have now over 350 outlets all over India, delivering happiness across 500+ cities. We also have an international presence in UAE, Singapore, Qatar, Kuwait, etc. with further plans of quick expansion.
The Head Procurement will play a crucial role in overseeing and optimizing our procurement operations within the fast-paced e-commerce environment. This position will report directly to the CFO and will be responsible for strategically managing the procurement function to ensure timely and cost-effective sourcing of goods and services.
KRA
Procurement Strategy
- Develop and execute a comprehensive procurement strategy aligned with the company’s overall business objectives and growth plans.
Vendor Management
- Identify, evaluate, and negotiate with suppliers to secure advantageous terms and conditions.
- Ensure the highest quality of products and services through rigorous supplier evaluation.
Cost Optimization
- Continuously monitor and analyze procurement processes to identify cost-saving opportunities.
- Negotiate contracts and manage budgets effectively to drive financial efficiency.
Supplier Relationship Management
- Cultivate and maintain strong relationships with key suppliers.
- Address any issues proactively and explore opportunities for collaboration and continuous improvement.
Inventory Collaboration
- Work closely with inventory management teams to ensure optimal stock levels.
- Minimize carrying costs and prevent stockouts through effective planning and communication.
Compliance
- Ensure procurement activities adhere to relevant laws, regulations, and ethical standards.
- Incorporate sustainability and ethical sourcing practices into procurement processes.
Team Leadership
- Supervise and mentor a team of procurement professionals.
- Foster a culture of excellence, teamwork, and continuous improvement.
Risk Mitigation
- Develop and implement strategies to mitigate risks related to procurement, such as supply chain disruptions and market volatility.
Reporting
- Generate and present detailed reports on procurement performance, cost savings, and key performance indicators to senior management.
Desired Qualification & Experience
Educational Background:
- Bachelor's degree in Business, Supply Chain Management, or a related field (Master's degree preferred).
Experience:
- Proven experience in procurement or supply chain management, with a minimum of 8 years in a leadership role.
Core Skills:
- Strong negotiation, contract management, and vendor relationship management skills.
- In-depth knowledge of procurement best practices and industry trends.
- Excellent communication and interpersonal skills.
- Ability to analyze data, make data-driven decisions, and report on key metrics.
Leadership and Management:
- Strong leadership and team management abilities.
Technical Proficiency:
- Proficiency in procurement software and tools.
Please send us your CV at careers@fnp.com
Apply Now -
work Senior Photographer
Company Overview:
FNP is a leading Ecommerce company specializing in Gifting. As we gear up for the festive season, we are looking for a talented Senior Photographer to capture the essence of Occassions through vibrant and culturally resonant imagery.
Role Overview:
We are seeking a skilled and creative Contractual Photographer to conduct a themed photoshoot for Occasions. The ideal candidate will have experience in festive or cultural photography, a strong portfolio, and the ability to work independently to produce high-quality visuals that celebrate the spirit of Occasion.
Responsibilities
- Photoshoot Planning: Collaborate with the creative team to conceptualize and plan the themed photoshoot.
- Photography: Capture high-quality images that reflect the festive spirit of Occassions, focusing on details such as designs, sibling bonds, and traditional elements.
- Editing: Edit and retouch photos to enhance their visual appeal and ensure they meet the company’s standards using software such as Adobe Photoshop, Lightroom, etc.
- Styling and Props: Work with stylists and select appropriate props and backgrounds that complement the theme.
- Scheduling: Coordinate the shoot schedule to ensure all shots are completed on time.
- Creative Input: Provide creative input and suggestions during the shoot to enhance the visual storytelling.
Qualifications:
- Proven experience as a professional photographer with a portfolio showcasing festive or cultural photography.
- Proficiency in photo editing software (Adobe Photoshop, Lightroom, etc.).
- Strong understanding of lighting, composition, and color theory.
- Ability to work independently and manage the entire shoot from planning to final edits.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Flexibility to work within the tight deadlines typically associated with seasonal campaigns.
Preferred Qualifications:
- Experience with product and lifestyle photography.
- Familiarity with Indian festivals and cultural nuances.
- Ability to direct models and manage on-site shoot logistics.
Please send us your CV at careers@fnp.com
Apply Now -
work Assistant Manager- Accounts
Role Overview:
Ferns N Petals is a leading online platform for gifting solutions, offering a wide range of products including flowers, cakes, plants, personalized gifts, and gift hampers. With a legacy of providing heartfelt gifting experiences, we thrive on innovation, efficiency, and a deep understanding of local markets.
We are seeking an experienced Assistant Manager - Finance & Accounting with a strong understanding of financial processes and hands-on expertise in key accounting areas. The ideal candidate will have in-depth knowledge of bank reconciliation, payroll accounting, and inventory consumption analysis, along with advanced skills in Microsoft Excel. Prior experience in the e-commerce or retail industry is preferred.
Responsibilities
- Bank Reconciliation & Entries: Perform accurate and timely bank reconciliations, manage daily bank entries, and ensure all transactions are correctly recorded in the accounting system.
- Bank MIS Reporting: Prepare and maintain detailed bank-related MIS reports for management, ensuring clarity and accuracy in reporting cash flows, balances, and reconciliations.
- Payroll Accounting: Oversee and manage payroll accounting processes, ensuring accurate recording of salaries, deductions, taxes, and compliance with payroll regulations.
- Inventory Consumption Analysis: Analyze inventory consumption data, monitor stock levels, and support in inventory valuation and reporting processes.
- Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial reports, including balance sheets, profit & loss statements, and cash flow statements.
- Compliance: Ensure all financial records and reports are maintained in compliance with legal requirements and internal policies.
- Advanced Excel Usage: Utilize advanced Excel features (pivot tables, VLOOKUPs, macros, etc.) for data analysis, financial modelling, and report generation.
- Collaboration: Work closely with other departments such as operations, procurement, and HR to ensure seamless financial processes across the organization.
- Expert in Creating Quality Backlinks.
Required Skills:
- Strong understanding of bank reconciliation and bank entries.
- Proficiency in preparing bank MIS reports.
- Knowledge of payroll accounting processes and relevant laws.
- Experience with inventory consumption analysis and its financial impact.
- Advanced Excel skills (e.g., pivot tables, macros, data validation).
- Software Proficiency: Experience with accounting software (e.g., Tally / Navision systems) is an added advantage.
- Strong analytical skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
Desired Skills:
- Educational Qualification: B.Com / M.Com / CA Inter or equivalent.
- Experience: Minimum of 5 years in finance & accounting roles, preferably in the e-commerce or retail industry.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Employee discounts and perks.
Please send us your CV at careers@fnp.com
Apply Now -
work Assistant Manager – Corporate Sales
About FNP:
FNP (Ferns N Petals) is India's largest gifting brand, known for its wide range of products, including flowers, plants, cakes, and personalized gifts. We cater to both B2B and B2C clients, delivering exceptional gifting experiences.
Job Overview:
We are seeking a driven and dynamic Assistant Manager – Corporate Sales to join our team. The ideal candidate will have 3-6 years of corporate sales experience, focusing on building and maintaining strong relationships with clients to drive the sales of FNP products, including flowers, plants, cakes, and personalized gifts.
Responsibilities
- Drive corporate sales for FNP categories such as flowers, plants, cakes, and personalized gifts.
- Develop and execute sales strategies to meet revenue targets and increase market share.
- Identify and target potential corporate clients, building a robust sales pipeline.
- Manage the entire sales cycle from prospecting to closing deals and post-sale client servicing.
- Build long-term relationships with corporate clients and key decision-makers to ensure repeat business.
- Collaborate with internal teams (product, marketing, and operations) to customize offerings based on client needs.
- Prepare sales proposals, presentations, and contracts, ensuring smooth coordination between the client and internal teams.
- Stay updated on market trends and competitor activities to adapt sales strategies accordingly.
- Attend industry events, exhibitions, and meetings to promote FNP’s offerings and build brand presence.
Qualifications & Skills
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-6 years of corporate sales experience, preferably in gifting, flowers, cakes, or related industries.
- Strong understanding of B2B sales and corporate sales processes.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong client relationships.
- Goal-oriented, self-motivated, and able to work independently.
- Proficiency in MS Office and CRM tools.
Please send us your CV at careers@fnp.com
Apply Now